Nabeel Ahmed.
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Automation

Multi-Agent AI Certification & Knowledge Base Chatbot Suite

Certification questions and knowledge lookups both went to a human — now a set of specialised agents handles each, and hands over only what it should.

  • n8n
  • Airtable
  • Typeform
  • OpenAI

A team member read each incoming message, worked out which of the two workflows it belonged to, looked up the record, and replied by hand.

How it runs

Each node is one step in the live workflow, in the order it fires.

  1. 1

    Route

    An incoming message is classified as certification, knowledge base, or escalation.

  2. 2

    Certification agent

    Candidate status is read from Airtable and the next Typeform step is issued.

  3. 3

    Knowledge agent

    Questions are answered from the indexed knowledge base with sources cited.

  4. 4

    Record

    Every interaction and outcome is written back to Airtable against the candidate.

  5. 5

    Escalate

    Anything outside scope is handed to a human with the full conversation attached.